Exchange and Return Policy
Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return or exchange your purchase:
- Please contact SlavicBeauty BEFORE sending back a shipment to us. This will allow us to confirm that we have the inventory in stock and can be better prepared for the arrival of your shipment with faster processing
- Most merchandise can be returned within 30 days of delivery in unused, like-new, 100% saleable condition and in the original manufacturer’s packaging.
- All damage and shortage claims should be made within 14 days of delivery. Any defective item or incorrect shipment will be replaced at no shipping charge to you.
- If there is no defect and the customer just wants to return/exchange for another item, the customer is responsible for all return freight charges.
- A copy of the order details must accompany all returns or exchanges.
- A refund will be issued to the original form of payment within 5-7 business days of receiving the returned item at our warehouse.